For more than 30 years, AutoZone has been providing the best auto parts, prices and customer service in the automotive aftermarket industry. One look at their website makes it extremely clear that they offer one of the most comprehensive product range in the Country.
Their pledge is intriguing indeed! It goes as follows:
“AutoZoners always put customers first! We know our parts and products. Our stores look great! We’ve got the best merchandise at the right price.”
Their goal is to provide customers with Trustworthy Advice and real solutions ensuring the customer has What It Takes To Do The Job Right, or better known to AutoZoners as WITTDTJR.
A diverse and rapidly growing company, here are the key ingredients that make the company stand apart from any other in the market.
Not everything comes for free and certainly not advice! However AutoZone offers thousands of parts and accessories in their stores, but the best product that is offered is the Trustworthy Advice. The AutoZone shopping experience is created keeping the customer in mind. The stores have friendly, knowledgeable AutoZoners who are glad to help you find the right merchandise at the right price. Z-net, the latest automotive technology, available only at AutoZone, lets their AutoZoners not only look up parts fast, it also helps the customers get the job done right the first time, every time by providing complete job solutions, advice, and information for their vehicles.
WOW! Customer service
It is not surprising that AutoZone has an innumerable fan following and loyal customers. AutoZoners always put customers first and that’s pretty straight from the organization’s mission and their pledge! That’s the commitment to their retail and commercial customers- to always provide friendly, knowledgeable service, and the right parts and products.
Some services are given for free!
Many of their services are free of charge – battery testing and charging, diagnostic testing and their most successful Loan-A-Tool program. AutoZone provides these services to save you time and money. The loan-a-tool program gives their customers a chance to get their hands on some of the most expensive tools which they may not be willing to invest on. The procedure can’t be simpler than this – you simply leave a deposit when you pick up the tool. When you’re done with the job, just return it to get a full refund of your deposit. These tools are a complete selection of seldom-used, expensive-to-own, specialty tools that will help you do the job right.
Seldom we come across an organization that live upto their mission and clearly AutoZoners do more than simply recite the pledge – they live it every day.